Privacy Policy

By Kes (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website [www.bykes.co.za] (the “Site”).

1. Information We Collect

We may collect the following types of personal information when you interact with our website, make a purchase, or contact us:

Personal Identifiable Information (PII): Name, surname, email address, phone number, and billing/shipping addresses.
Payment Information: When purchasing our products, payment details are processed securely via third-party payment providers. We do not store any credit card information.
Website Usage Data: We collect non-personal information such as IP addresses, browser types, and cookies to enhance user experience and improve our services.

2. How We Use Your Information

We collect and use personal information for the following purposes:

To process and fulfil orders, including delivery and customer support.
To send updates, promotional emails, or newsletters (you can opt out at any time).
To improve our website, products, and customer experience.
To comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell or rent personal information to third parties. However, we may share data with trusted third-party service providers, such as:

Delivery and Courier Services to fulfil shipping orders.
Payment Processors for secure transactions.
Legal Authorities if required by law or to protect our legal rights.

4. Data Security

We implement appropriate security measures to protect personal information from unauthorized access, loss, misuse, or disclosure. However, we cannot guarantee absolute security, and users share their information at their own risk.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking tools to improve user experience. You can manage cookie preferences through your browser settings.

6. Your Rights Under POPIA

Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:

Access, update, or request deletion of your personal data.
Object to the processing of your data for marketing purposes.
Withdraw consent where applicable.

To exercise these rights, please contact us at madebykes@gmail.com

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing any personal data.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at: madebykes@gmail.com